How our Replacement Guarantee works:

When you buy an INVINCIBLE bike with a Replacement Guarantee, you receive a a Fortified U-lock and a guarantee that if your bike or any of its components are stolen while locked-up with our U-lock, we'll ship you a replacement within one business day of receiving and vetting your request. 

Process for requesting a replacement:

If your bike (or component) is stolen while locked up:

1. Email us at Customerlove@fortifiedbike.com.
2. We help you work with their local authorities to file a basic police report. This typically takes no longer than 15 minutes to complete.
3. With police report in hand, our team works to locate your stolen bike. 
4. If we find your bike (or component) within one business day, we'll return it to you. If we can't find your bike (or component) within one business day, we'll ship you a new one for free. All we ask from customers is to cover shipping and handling.

"Fine Print"

Replacement Guarantee covers theft. It does not cover broken bike or components. 

Replacement Guarantee covers theft of bikes and/or components while they are locked with a Fortified U-Lock. If bike and/or components are stolen while bike is not locked, Replacement Guarantee does not apply. 

Shipping and Handling prices depend on the product and the country that is being shipped to.